Privacy Policy
Effective date: 1 April 2026
Trusted Plumbers Australia ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website at trustedplumbers.com.au (the "Site").
By using our Site, you consent to the practices described in this policy. We encourage you to read this policy carefully and contact us if you have any questions.
1. Information We Collect
We may collect the following types of information:
- Personal information you provide: When you submit a form on our Site (such as the "Claim Your Listing" form or contact form), we collect the information you provide, including your name, email address, phone number, business name, ABN and suburb or region.
- Usage data: We automatically collect certain information when you visit our Site, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages and other browsing behaviour.
- Cookies and similar technologies: We use cookies, web beacons and similar tracking technologies to collect usage data and improve your experience. See Section 5 below for more detail.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and process form submissions
- To create and manage plumber listings on our directory
- To improve our Site, content and user experience
- To analyse Site usage and trends
- To display relevant advertisements
- To communicate with you about your listing or account, including service updates
- To comply with legal obligations
3. Third-Party Services
We use the following third-party services that may collect information about you:
- Google Analytics: We use Google Analytics to analyse traffic and usage patterns on our Site. Google Analytics collects information such as how often you visit, what pages you view and what other sites you visited before coming to ours. We use this information solely to improve our Site. Google Analytics uses cookies to collect this data. You can learn more about how Google uses data at policies.google.com/privacy.
- Google AdSense: We use Google AdSense to display advertisements on our Site. Google AdSense may use cookies and web beacons to serve ads based on your prior visits to our Site and other websites. You can opt out of personalised advertising by visiting Google Ads Settings.
- Commission Factory: We participate in the Commission Factory affiliate network. When you click on certain product links on our Site, Commission Factory may use cookies to track referrals. This allows us to earn a commission if you make a purchase through an affiliate link. Commission Factory's privacy policy is available on their website.
4. Disclosure of Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With third-party service providers who assist us in operating our Site (e.g. hosting, analytics, advertising)
- When required by law, regulation or legal process
- To protect the rights, property or safety of Trusted Plumbers Australia, our users or the public
- In connection with a merger, acquisition or sale of assets, in which case you will be notified of any change in ownership or use of your personal information
5. Cookies
Cookies are small text files stored on your device when you visit our Site. We use cookies for the following purposes:
- Essential cookies: Required for the Site to function correctly
- Analytics cookies: Help us understand how visitors use our Site (via Google Analytics)
- Advertising cookies: Used to deliver relevant advertisements (via Google AdSense)
- Affiliate cookies: Track referrals through our affiliate network (via Commission Factory)
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Site.
6. Data Security
We take reasonable steps to protect your personal information from unauthorised access, use, modification or disclosure. Our Site is served over HTTPS and form data is transmitted securely. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights Under the Australian Privacy Act
Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate, incomplete or out-of-date information
- Request deletion of your personal information, subject to legal obligations
- Complain about a breach of the APPs
To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Trusted Plumbers Australia
Email: privacy@trustedplumbers.com.au