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Terms of Use

Effective date: 1 April 2026

Welcome to Trusted Plumbers Australia ("we", "us", "our"). By accessing or using our website at trustedplumbers.com.au (the "Site"), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our Site.

1. Acceptance of Terms

By accessing, browsing or using this Site, you acknowledge that you have read, understood and agree to be bound by these Terms of Use and our Privacy Policy. We reserve the right to modify these terms at any time, and your continued use of the Site after any changes constitutes acceptance of the updated terms.

2. Use of the Site

You may use our Site for lawful purposes only. You agree not to:

  • Use the Site in any way that violates applicable Australian federal, state or territory law
  • Attempt to gain unauthorised access to any part of the Site, server or database
  • Use automated tools (bots, scrapers, spiders) to collect data from the Site without our written consent
  • Submit false, misleading or fraudulent information through any form on the Site
  • Interfere with or disrupt the Site or the servers and networks connected to it

3. Accuracy of Listings

Trusted Plumbers is a directory service that aggregates publicly available information about plumbing businesses across Australia. While we make reasonable efforts to ensure the accuracy of listings, we do not guarantee that any information displayed on the Site — including business names, contact details, services, ratings or reviews — is complete, current or accurate.

Plumber listings may be sourced from public databases, business registries and third-party review platforms. Information may change without notice. We encourage users to verify details directly with the plumbing business before engaging their services.

4. No Endorsement

The inclusion of any plumbing business on our Site does not constitute an endorsement, recommendation or guarantee of quality by Trusted Plumbers Australia. We do not employ, supervise or control any of the plumbers listed on our directory. Any engagement between you and a listed plumber is solely between you and that business.

You are responsible for conducting your own due diligence, including verifying licences, insurance, qualifications and references before hiring any plumbing professional.

5. Affiliate Disclosure

Some links on our Site are affiliate links, which means we may earn a commission if you click on a link and make a purchase or take a qualifying action. This includes links managed through the Commission Factory affiliate network and other affiliate programmes.

Affiliate relationships do not influence the information we present about plumbing businesses or products. Affiliate links are clearly identified where required by law. You are under no obligation to use affiliate links, and doing so does not affect the price you pay.

6. Intellectual Property

All content on this Site — including text, graphics, logos, icons, images, design elements and software — is the property of Trusted Plumbers Australia or its content suppliers and is protected by Australian and international copyright, trademark and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display or exploit any content from this Site without our prior written permission.

7. Limitation of Liability

To the maximum extent permitted by law, Trusted Plumbers Australia and its directors, employees, agents and affiliates shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages arising from:

  • Your use of or inability to use the Site
  • Any information or content provided on the Site, including plumber listings, reviews or ratings
  • Any services provided by plumbers listed on our directory
  • Any errors, omissions or inaccuracies in the content
  • Any unauthorised access to or use of our servers or personal information

Our Site and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

8. Indemnification

You agree to indemnify, defend and hold harmless Trusted Plumbers Australia and its directors, employees, agents and affiliates from and against any claims, damages, losses, liabilities and expenses (including reasonable legal fees) arising out of or in connection with your use of the Site, your violation of these Terms of Use, or your violation of any rights of a third party.

9. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales for the resolution of any dispute arising from or in connection with these terms or your use of the Site.

10. Changes to These Terms

We may update these Terms of Use from time to time. When we do, we will revise the "Effective date" at the top of this page. Material changes will be communicated through a notice on the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the revised terms.

11. Contact Us

If you have any questions about these Terms of Use, please contact us at:

Trusted Plumbers Australia
Email: legal@trustedplumbers.com.au